They’re all overseas content providers

We are not oveseas

As where it concerns Content Providers, this statement is often true. The vast majority are content providers who sell their content all over the world, so chances are that these are not domestic companies in your country.

A number of them makes use of international call centers, situated in low cost countries on the Asian sub continent.

However, serious operators on our market that are here to stay, use local or really specialised services to look after their customer service requirement.

We have a mandate from a number of Content Providers, to make sure that the consumer is best served and has a good customer experience.

Therefore, all calls where Telco support is involved in, are answered by specialists who might be in your country, or who might be overseas. In all cases, scheduling and processing your call is being managed from Australia.

We believe that this way we can offer the best customer experience with local knowledge of culture, language and mentality.