Claim and Phone Bill Payment

32137315In case of a dispute between the content provider and you, endeavours to find a solution that is for both parties acceptable, and such on a so called case-by-case basis. If your claim has been awarded, there’s options how to receive the awarded amount:

  • Via bank cheque

This method is only used in a small number of countries, due to the fact that processing takes long and costs are high. More and more countries are replacing cheques with alternative or online payment methods.

The claims arbitrator issues a cheque in your name on behalf of the Content Provider. Upon receiving, you have to deposit the cheque into your bank account. We need your exact name and an address to send the cheque to. The name needs to match the name of your bank account, the address can be any address where you would like to have the cheque sent to.

  • Per Wire Transfer (also: telegraphic transfer, internet banking)

Also called E-Banking. In order to deposit money into your account, we need your Bank identification code and your Account number.

Note: we can not take any money out of your bank account, and we will never ask you for PIN codes or other secret details.

  • Per TEXT Message (SMS) 

In some countries we can send you a text message, thanks to our cooperation with the Post Office. This SMS contains a barcode or unique number. At your nearest Post/Mail Office you can redeem your refund in cash. Show the SMS and code, and the Post Office will check the code and pay you out.

  • Pay Pal

In some countries we instruct the Content Provider directly and the amount might be transferred to your PayPal account. Our arbitrators will ask you for an email address or to send in a brief email stating your case number. This way we make sure that we register your email address for payment  correctly. It will not be used for any other purpose.

We are not your telco and have no access to your account!

Note that is an independent organisation and mediator, and is not part of your Telecommunications provider. As such, does not have access to your telephone account details, your address and hence, we can not reverse or deposit any amount directly onto your phone bill. Therefore, make sure that you pay your telecommunications phone bill as per usual to ensure that your telephony services continue to operate normally.