Welcome at Global Billing and Telco Support
We are an independent help desk and represent a variety of content providers (companies). These companies specialise for instance in games, in-app purchases, trivia, coupon services, streaming services, weight loss programs or IQ tests.
Our website aims to offer you more insight in common questions and issues. The most important one being how did you end up with a charge! We have tried to keep it as non technical as possible, but if anything unclear, please don’t hesitate to contact us!
Our goal: guidance and explanation
Perhaps you found a description on your phone bill, PayPal or Credit Card statement, not clearly stating what you are paying for nor ringing a bell. Unfortunately it’s is quite common that billing and the game or services have completely different names.
How we help
Our first step is to find out what happened. We’ll ensure that if there is a subscription or recurring payment, it is stopped! Then we’ll inform you of the next steps to be taken, if any.
If needed, we’ll guide or assist you through any further steps when necessary.
Our support operating hours and call back promise.
Our teams operate Monday to Friday, 9 am to 5 pm local time, regardless of your country. Sometimes our lines are busy and waiting times occur. Rest assured, you don’t have to sit and wait! After hours, you can leave us a message as well.
We register every call automatically and unless you called us with your phone number invisible, we will call you back between 9am and 8pm your time within 2 business days latest.
In 95% of cases, our team will call you back within 1 business day.