{"id":147,"date":"2015-10-28T14:00:59","date_gmt":"2015-10-28T04:00:59","guid":{"rendered":"http:\/\/1300support.com\/?page_id=147"},"modified":"2023-01-12T15:09:57","modified_gmt":"2023-01-12T05:09:57","slug":"welcome-2","status":"publish","type":"page","link":"https:\/\/telcosupport.com\/","title":{"rendered":"Welcome at our billing support help desk"},"content":{"rendered":"

\"34611630.thb\"<\/a><\/p>\n

Welcome at Global Billing and Telco Support <\/strong><\/p>\n

We are an independent help desk and represent a variety of content providers (companies). These companies specialise for instance in games, in-app purchases, trivia, coupon services, streaming services, weight loss programs or IQ tests.<\/p>\n

Our website aims to offer you more insight in common questions and issues. The most important one being how did you end up with a charge! We have tried to keep it as non technical as possible, but if anything unclear, please don’t hesitate to contact us!<\/p>\n

Our goal: guidance and explanation<\/strong><\/p>\n

Perhaps you found a description on your phone bill, PayPal or Credit Card statement, not clearly stating what you are paying for nor ringing a bell. Unfortunately it’s is quite common that billing and the game or services have completely different names.<\/p>\n

How we help<\/strong><\/p>\n

Our first step is to find out what happened. We’ll ensure that if there is a subscription or recurring payment, it is stopped! Then we’ll inform you of the next steps to be taken, if any.<\/p>\n

If needed, we’ll guide or assist you through any further steps when necessary.<\/p>\n

Our support operating hours and call back promise.<\/strong><\/p>\n

Our teams operate Monday to Friday, 9 am to 5 pm local time, regardless of your country. Sometimes our lines are busy and waiting times occur. Rest assured, you don’t have to sit and wait! After hours, you can leave us a message as well.<\/p>\n

We register every call automatically and unless you called us with your phone number invisible, we will call you back between 9am and 8pm your time within 2 business days latest.<\/p>\n

In 95% of cases, our team will call you back within 1 business day.<\/p>\n","protected":false},"excerpt":{"rendered":"

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